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Welcome to the Islamic Finance Resources blog, a grassroots initiative started by industry professionals and supported by practitioners from around the globe.

We constantly update this site and its overall content, and encourage you to use the various navigation tools available and welcome your feedback and comments.
A selection of structures that are profiled in the blog:
- Shariah Compliant Profit Rate Swap
- Call Option using Set-Off
- Short Sale through Muwa'adah
- Istijrar Structure
- Bay' bi Sir' al Suq (Istijrar Revisited)
- Short Sale via Salaam / Salaf
The menus on the right include many more structures and related discussions
A few of the resources that you can find in this site:
- Funds@Work: Network Analysis Among Sharia Scholars v 4.0
- ISRA: Islamic Finance Knowledge Repository
- IFSB-IRTI-IDB Islamic Finance and Global Stability Report
- Sukuk Reports: I, II, III, and IV
Much more available under 'Industry Reports' and 'Academic Papers' (right hand side menus)
A wide range of content related to Islamic finance education:
- Islamic Finance Training Programs & Certifications
- Islamic Finance Training Programs & Certifications 2.0
- Introduction to Islamic Microfinance
- Islamic Economics: A Survey of the Literature
- Regulatory Perspectives on Islamic Finance
- English Language Fatwa Databases
Check various discussions from our Linkedin Forum:
- The Malaysian Islamic Bonds Model
- The Employment of Shariah Scholars by Businessmen
- Murabaha Contracts – Shariah Compliance Revisited
You can also navigate by searching for keywords attached to each posting:
(there is some overlap since some posts cover several topics)

Credit-crunch     Education     Empirical study     Fund-management     OIFI
Governance     Investments     Legal-compliance     Islamic economics     Derivatives
Maintenance     Regulation-standards     Research      Takaful      Shariah scholars
Search-engine     SRI-microfinance      Sukuk     Structures      Multimedia & Interactive

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16.11.09

Adopting and Measuring Customer Service Quality in Islamic Banks

Adopting and Measuring Customer Service Quality in Islamic Banks: A Case Study of Bank Islam Malaysia Berhad
by Shahril Shafie, Dr Wan Nursofiza Wan Azmi and Professor Sudin Haron
KLBS - Working Paper Series 001
2004

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